Support

Stuck on a level, found a bug, or have an idea? The common questions are answered below. If yours isn't there, email me. I'm one developer and I read every message.

Playing

How do hearts work?

Each level gives you 3 hearts. Tapping a bot whose path is blocked makes it bounce back, and you lose one heart. Bots that leave the board never cost a heart. When all 3 hearts are gone, you can retry the level, or watch an optional video to refill your hearts and carry on from the same board. There is no timer and no move limit.

How do hints work?

Tap Hint at the bottom of the board and one bot that can leave right now lights up. Hints come from watching a short, optional video.

Can I undo a move?

Yes. Undo puts the last bot you sent off back where it was. It is free. It can't bring back a heart you lost on a blocked bot.

How does the daily puzzle work?

There is a new puzzle every day on the Home screen. Solve it each day to grow your streak. The daily puzzle works offline. If you're signed in to Game Center, your streak can also appear on a leaderboard.

What is the Bot Bay?

Every chapter rescues a new species of bot. Rescued bots move into the Bot Bay, your collection screen, where you can see every species you have saved so far.

How do I turn off sounds, music or vibration?

Open Settings in the app. Sound effects, music and haptics each have their own switch.

I got a new phone. Will my progress come with me?

Your progress is stored on your device, not on a server. It moves to a new iPhone or iPad when you set it up from an iCloud or computer backup of your old one. Game Center scores and achievements stay with your Game Center account.

Ads and purchases

When do ads appear?

Ads between levels start at level 10 and never appear in your first session or in the middle of a level. Optional videos for hints and for continuing are always your choice. Players under 13 see no ads.

How do I restore my purchase?

A one-time Remove Ads purchase is planned but not on sale yet. Once it is, open Settings → Restore Purchases on any device signed in to the same Apple Account. Restoring is free. For refunds, use Apple's Report a Problem page; Apple handles all payments.

Privacy

How do I change my privacy choices?

Nothing is asked during your first session. After it, you may see Google's consent message (where the law requires it) and then, for adults, Apple's tracking question. The game is exactly the same whatever you choose.

  • Ad choices: in the app, Settings → Privacy choices (shown when it applies where you live).
  • Tracking: iOS Settings → Privacy & Security → Tracking.

Details are in the privacy policy.

How do I delete my data?

Beepout has no account, and your progress is stored only on your device. To delete it, open Settings → Reset All Data in the app, or delete the app. Anonymous analytics and crash reports are not linked to you; if you'd like me to try to find and delete any, email me.

Contact

Email support@beepout.app. If something went wrong, it helps to include your iPhone or iPad model, the iOS version, the app version (Settings → About) and the level number.